What our Customers say...


First I would like to say I was so pleased with the service I received yesterday from your company. Jessica was fast and acted quickly to get my needs taken care of. The team that showed up was friendly, fast, and efficient. It was greatly appreciated, especially for such short notice.

They were very friendly and knowledgeable.

Excellent job, professional & very courteous.

Trent and Niki were great. Professional, quick and did a great job. 

Reps were very friendly & considerate. Great job. 

Very good job. Carpet looks good as can be expected.

I appreciate the assistance of Dan Zembsch in facilitating our carpet cleaning and Richard and Kris’ concerns for my satisfaction.

Great service & friendliness. Pleased.

Well-pleased with cleaning.

Ross did exceptional work on the carpet that I had doubts would even come clean. If there was a score above 10, he should get it.

Chad was pleasant as well as professional.

Fabulous team members & fabulous job. Thank you.

Dan Zembsch was great to work with.

You all did a fantastic job on the floors.

Brandon and Mac were awesome. Great job, SERVPRO. Very friendly and professional personnel.

Thank goodness my situation was not an emergency crisis. The service provided was fantastic and clearly exceeded my expectations.

Great experience. Highly recommend.

Very friendly & knowledgeable twosome. Love the spice scent. 

Both personnel was very courteous and professional. And they were on time. Thank you. 

One happy customer said our heroes "Listened well, were prompt and attentive." 

Thank you, Mac & crew! I so appreciated your help with our flooded basement. Your kind, caring, and helpful crew helped make a difficult situation so much more bearable. 

- The Thompsons

Great team that came & cleaned up my mess. Would use them again.

Great work!

All 10s!

Did a great job cleaning up our mess after the rain came in our basement.

Thanks for cleaning up our mess!

5 Stars!

I was greatly pleased with every step of the process. Out of what could have been a much worse tragedy, came restoration. Looks great!

Jess and Jonah were a great team. Friendly and thorough. Hopefully I won't need your service anyway soon but those two were fantastic,

SERVPRO did fantastic when we had a pipe collapse which caused nasty sewage backup in our basement. Looks great, smells great and overall very happy!! I told them to trash all the kids toys that had gotten wet and when I was brought downstairs to check it out, the employee (i wish I remembered his name) had taken the extra time to put aside a few toys and things he was unsure about and cleaned and disinfected them for me. My son will be so excited. He didn't have to do that!!

Dear Brian,

I apologize for the delay in sending my thanks to you, your co-workers and SERVPRO for helping us clean up after our roof leak. We were so glad to have the assurance that your team would coordinate a safe clean up. Your ability to come in with your wet vacs and dehumidifiers helped get us back to operations. We were reassured that your diligence prevented mold problems during the process. We were glad you were able to get the subs as well as replace the flooring and repainting necessary.

Thanks again for all your hard work! We hope that we will not have another unforseen thunderstorm in the middle of replacement of a roof but we know where we can get help for those repairs,



5 Stars!

They were great! They took care of everything!

Amazing and fast service! Very reasonable prices with a very friendly crew! Highly recommend for anyone needing restoration work!

Thank you so much for all of your help [with Hurricane Harvey].

Thank you! Crew did an excellent job.

On July 15, 2013, Southeast Missouri State University experienced the unthinkable, a fire at Dempster Hall, home to the Donald L. Harrison College of Business. Without hesitation the SERVPRO Disaster Recovery Team was on site to help assess the damage and guide the Facilities Management staff through the recovery process.

SERVPRO, with guidance from the Facilities Management staff, hired local sub-contractors to assist with the recovery effort. the cooperation and team effort between all parties involved proved to be successful as the recovery effort of roughly 117,000 sq.ft. was completed in a 6 week period, allowing the University to open the facility on time for Fall Semester.

The highly trained and very professional SERVPRO staff went above and beyond their job responsibilities to ensure that all areas of the facility were cleaned and repaired to the satisfaction of Southeast Missouri State. The job performance and attention to detail by the SERVPRO staff exceed the expectations of their slogan "Like it never even happened."

On behalf of Southeast Missouri State University, the faculty, staff and students, we would like to thank SERVPRO for the excellent job done to ensure that Dempster Hall was restored to its original state, allowing the University to open the doors in the short time frame required.

The staff that I dealt with at my house AND over the phone were great very professional and knew how to do their jobs very well!!

They knew what they were doing. Would use them again.

Will be recommending to friends and family. You guys were awesome!

Dear Ms. Hastings,

It is without reservation and without request that I am writing this letter concerning the performance of your team with the recent water damage/flood situation that occurred at our facility on Nash Rd. Within 2 hours of my initial call to your office on Saturday morning, January 7, 2017, your General Manager, Brian McCallister, was on-site and was mobilizing a wide array of assets to the site starting immediate restoration services. We discussed the need to be operational on Monday morning and what steps needed to be taken to accomplish that goal.

Brian and his team worked well into the night Saturday night and were back in early Sunday morning continuing the necessary work to meet our established time frame. By Monday morning, the mud and water was cleaned up, the wet carpet removed and the bottom 12 inches of drywall and insulation throughout the whole office area had been removed and we were able to operate on Monday with very minimal disruptions. Over the course of the next 3 weeks, SERVPRO continued to clean, dry and disinfect every inch of the area and return us to normal operations in record time.

Now it's like this catastrophic event never even happened and it is very much in due to the actions of you and your team of professionals who came willing, ready and able to do whatever it took to save our business. From the bottom of my heart, I wish to thank you, Brian and your whole team for such an outstanding effort.

Very truly yours, 

Darryl ******

I was very pleased with work [duct cleaning] the guys did. I plan to have them back to clean carpets.

[SERVPRO] was outstanding. Awful event for our family. They made us feel at ease with the way they carried themselves.

Very satisfied. Rugs look great!

Heaven forbid you ever have a messy disaster. If you do, I recommend that you call the folks at SERVPRO. They responded very quickly to help us clean up after a... water leak damaged our home. The entire team were knowledgeable, courteous, and professional. I can't say enough good about these folks.

They did an excellent job! I am very satisfied! The men made my carpet look brand new again.

Very good service and the 2 people who performed the work were top notch.

I called at 8am and by noon my home problems were taken care of. Please give the young man who sprayed my home a raise, he went above and beyond to take care of our problems.

We are pleased with the quick response to our call and the completion of the job.

Ross was very professional and answered all my questions.

They came on time! They performed the work! They cleaned up afterwards! Exceeded my expectation!

Very much appreciate all the resources your team put on the job--and so do the rabbits!

Keep staff like Mrs. Jessica Moore--you'll be a very successful company. This little angel came in and made a miracle out of a disastrous carpet nightmare. So sweet and hardworking.

I'd like to think and say God always puts the right people in your path to meet our needs.

Employees of SERVPRO responded in a timely matter. They brought their equipment, set it up, and took care of our problems. The staff called or stopped by often to make sure everything was good. I would like to thank them for their response to our issues.

I've been an insurance agent for over 12 years. The various insurance companies I represent often recommend SERVPRO. So, when I had a water leak from an ice maker in the middle of our kitchen, I called SERVPRO. By the end of the day my damaged flooring had been removed, appliances moved out and fans and dehumidifiers where set up throughout the house. My kids said they were like a swarm of green bees, they swooped in and out. Informative & personable. I had a great experience with SERVPRO

100% pleased

SERVPRO of Cape Girardeau & Scott County is the best company I have ever done business with! Over the last 10 years we have used SERVPRO for a variety of situations-a remodeling accident that burst a water pipe, a flooded basement, and the cleaning of our air ducts. In every situation SERVPRO arrived quickly. I can't say enough great things about the people that work for SERVPRO! From the receptionist to the head of the Company!

I can’t believe you got the wax out of my carpet. I will call you back for tough stains!

Extremely Courteous, and Professional Staff in my home!

Everyone I had contact with was courteous and explained the process fully. Very Satisfied!!

I was very impressed with the service I received. The staff came to my home for the estimate, picked up and returned the car. I really appreciate the concerns about driving the car in it's original condition. Keep up the great work! Also, very reasonably priced for the amount of work involved!

Great job (cleaning sofa's and carpet) the two people who came by and did the work were friendly and professional!

Awesome job! Carpet looks FANTASTIC, couldn't be happier!

Very happy with cost amount and product used-was thrilled that you could use botanical - thyme! Smells great! Staff all very nice and helpful.

I would like to thank the team that worked on my house. They were all very professional. And took the time to answer all my questions I had. As a plus they all had smiles on.

SERVPRO of Cape & Scott Counties is lucky to have these two people working for this Company. My kitchen never looked cleaner. My large mirrors sparkle. Ross and Tiffany did an outstanding job, because of them I will have SERVPRO clean the same areas of my house in 6 months. This cleaning team was excellent!

These two young men were very professional and personable. They did an excellent job, beating expectations. We will definitely recommend SERVPRO based upon their performance!

Recommendation of two trusted friends who had used your services and were very satisfied.

I can't think of anything that could improve the performance in the future as it was a superb job.

I have recommended your services to others, and as far as I know, they been as satisfied as I have in the past.

Keep doing what you do. Very good!

Every person that I was in contact with went above and beyond! I can’t say enough about how amazing this experiences was. My experience was fantastic!

I am a very satisfied customer. The staff were courteous and respectful. You have some good people on staff.

SERVPRO, good work, as always.

Unbelievable difference! They made the carpet and tile look fresh and new again.

These two young men were very professional and personable. They did an excellent job, beating expectations. We will definitely recommend SERVPRO based upon their performance.

Carpet looks like new again!

Very competent, paid attention to detail, very professional

Great job! Thank you for your prompt and friendly service!

This company went beyond “the call of duty.” They really worked hard on my rug and got most of the stain out so my favorite rug was useable.

Keep doing what you are doing! I was impressed!

Your company is incredible! So professional—and every person that works there are such hard workers—and very polite! Thank you so much!

The service was prompt, efficent, and exactly what I needed. Staff were kind, polite, and thorough.